Privacy Policy

Effective Date: 17-03-2025

Last Updated: 17-03-2025

1. Introduction

Welcome to the Sarfix Helper App ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our mobile application (the "App"). By using the App, you consent to the practices described in this Privacy Policy.

2. Information We Collect

• Personal Information: Name, contact details, government-issued identification, profile photo, and payment details.
• Device Information: IP address, device type, operating system, and unique device identifiers.
• Location Data: Real-time GPS location necessary for delivery services and route optimization.
• Transaction Data: History, earnings, and payment details.
• Usage Data: Information about your interactions with the App, including login activity and feature usage.

3. How We Use Your Information

• To verify your identity and manage your driver profile.
• To facilitate ride and delivery services.
• To process payments and issue earnings.
• To improve App functionality and user experience.
• To ensure compliance with legal and regulatory obligations.
• To detect and prevent fraudulent activities.
• To provide customer support and resolve disputes.

4. Data Sharing and Disclosure

We may share your information with the following entities:

• Customers: Necessary delivery details to facilitate order fulfillment.
• Service Helpers: Third-party payment processors, cloud storage Helpers, and analytics tools.
• Legal Authorities: When required by law or to protect our legal interests.
• Affiliated Companies: For business operations and service improvements.

5. Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer needed, we securely delete or anonymize your data.

6. Security Measures

We implement appropriate security measures to protect your data, including encryption, access controls, and secure data storage. However, no system is completely secure, and we cannot guarantee absolute data security.

7. Your Rights and Choices

You have the following rights regarding your personal data:

• Access, Correct, or Update You can access, correct, or update your personal information.
• Request the deletion of your data, subject to legal limitations.
• Opt-out of certain data processing activities.
• Withdraw consent where applicable. To exercise your rights, contact us using the details provided below.

8. Third-Party Links and Services

The App may contain links to third-party websites or services. We are not responsible for the privacy practices of such third parties, and we encourage you to review their policies before providing any information.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted within the App, and continued use of the App after changes constitutes acceptance of the revised policy.

10. Contact Information

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Sarfix Logistics
Email: support@sarfixlogistics.com

By using the Sarfix Helper App, you acknowledge that you have read, understood, and agreed to this Privacy Policy.