Privacy Policy

Effective Date: 17-03-2025

Last Updated: 17-03-2025

1. Introduction

Welcome to Sarfix Logistics Customers App ("we," "our," or "us"). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App"). By using the App, you consent to the practices described in this Privacy Policy.

2. Information We Collect

Personal Information: Name, phone number, email address, delivery addresses, and payment details.
Device Information: IP address, device type, operating system, and unique device identifiers.
Location Information: Real-time location data to facilitate deliveries and enhance user experience.
Usage Data: App activity, interactions, and preferences to improve our services.
Transaction Information: Records of orders, payment status, and service history.

3. How We Use Your Information

To provide and manage our logistics and delivery services.
To process payments and transactions securely.
To improve user experience and customize services.
To communicate with you regarding your orders, account updates, and promotions.
To ensure security, prevent fraud, and comply with legal obligations.
To provide customer support and resolve disputes.

4. How We Share Your Information

With Service Providers: Third-party logistics providers, payment processors, and customer support agents who assist in operating our services.
With Business Partners: Vendors, merchants, and affiliates involved in fulfilling orders.
For Legal Compliance: When required by law, regulatory authorities, or to protect the rights and safety of our users and business.
With Your Consent: When you explicitly authorize sharing your information with third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no system is completely secure, and we encourage you to take precautions when sharing your data online.

6. Your Rights and Choices

Access & Update: You can access and update your profile information through the App.
Opt-Out: You can opt out of marketing communications at any time.
Delete Your Data: You may request deletion of your personal data, subject to legal and contractual obligations.
Restrict Processing: Under certain conditions, you may restrict how we process your information.

To exercise these rights, please contact us at [Insert Contact Email].

7. Third-Party Links and Services

The App may contain links to third-party websites or services. We are not responsible for their privacy practices and encourage you to review their privacy policies before providing any personal information.

8. Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with their data, we will take appropriate steps to delete such information.

9. International Data Transfers

If you access our services from outside [Insert Country], your data may be transferred to and processed in countries with different data protection laws. By using our services, you consent to such transfers.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted in the App with the "Last Updated" date. Continued use of the App after such changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Sarfix Logistics
Email: support@sarfixlogistics.com

By using the Sarfix Logistics Customers App, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.